Community First Credit Union of Florida
drive awareness up and new members in
overview
“Just Be Yourself:” For Community First Credit Union of Florida, this message of authenticity isn’t just a tagline; it’s the essence of their unique person-first culture. Now, it’s also powering an ownable creative strategy that’s differentiating the $2.2 billion financial cooperative from the competition, generating double-digit awareness increases—and membership growth—the very first month.
VIDEO & MOTION
making a (bold) statement
Visuals showing true personalities in front of vivid, colorful backdrops stand in bold contrast to the slice-of-life visuals that are a category table stake.
DIGITAL
driving conversions
Product-focused digital display, audio and paid social executions target in-market financial services shoppers.
![A close-up of a person holding a smartphone with a blank blue screen in one hand, while the other hand touches the side of the phone, possibly about to press a button. The background is blurred, showing what looks like an indoor setting.](https://www.austinwilliams.com/wp-content/uploads/2022/12/CFCU_Digital_Full_Width_2_Optimimized.gif)
![Two smartphones display promotional advertisements for Community First Credit Union. The left screen shows a man in sunglasses promoting auto loan refinancing with a $250 cashback offer. The right screen features a woman holding a card, promoting free business checking.](https://www.austinwilliams.com/wp-content/uploads/2022/12/CFCU_Social_Story_Phones_1920x850.jpg)
![A grid of six smartphone screens displaying advertisements for Community Financial Bank. Ads promote various banking services such as Free Checking, Auto Loans, and Business Checking. Each screen features a different person and colorful backgrounds.](https://www.austinwilliams.com/wp-content/uploads/2022/12/CFCU_1920x714_Case_Study_Full_Width_Mobile_opt1.jpg)
![Image of a computer screen displaying three different Community First credit union advertisements. The ads showcase a Visa Signature Credit Card, Low-Rate Auto Loans, and personal loans with promotions such as cash back, $200 cash, and no payments for 90 days.](https://www.austinwilliams.com/wp-content/uploads/2022/12/CFCU_1370xHeight_Case_Study_1_Across_Digital.jpg)
EVENT MARKETING
building community
On-brand consumer activation tactics engage the audience, incite participation, generate talk-value and stickiness—and give community members the opportunity to “own it,” too.
![Three people stand in front of a large coloring wall outdoors, using giant coloring sticks to fill in the designs. The wall is decorated with various colorful drawings and uplifting words like](https://www.austinwilliams.com/wp-content/uploads/2022/12/CFCU_1370xHeight_Case_Study_1_Across_Seawalk-02.jpg)
![A row of nine colorful markers arranged on a blue background. Each marker bears the label](https://www.austinwilliams.com/wp-content/uploads/2022/12/CFCU_670xHeight_Case_Study_2_Across_Seawalk-06.jpg)
![People gathered at the Seawalk Music Festival. Most are standing near the stage, while others are seated on the grass in front. A large white tent is on the left, with palm trees framing the scene. The stage is set up with instruments and a large backdrop.](https://www.austinwilliams.com/wp-content/uploads/2022/12/CFCU_670xHeight_Case_Study_2_Across_Seawalk-03.jpg)
Outcomes
One month into the campaign:
10%
increase in unaided brand awareness
10%
net new member growth
29%
increase in conversions